FAQ: Sourcing Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400) from China — Answers for Lisbon

Frequently Asked Questions: Sourcing Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400) from Wanlin China Factory

The following questions are most frequently asked by distributors, importers, and system integrators in Lisbon, Portugal when evaluating Wanlin as their China factory supply partner for Kitchen Leave-Post Detector (mmWave Radar) (WL-KD400).

Q2: Does the Kitchen Leave-Post Detector (mmWave Radar) hold EN14604 certification?
A: Yes. The WL-KD400 holds EN14604 / ETL / CB certifications. We provide full test reports and Declaration of Conformity — ready for Portugal customs and fire authority inspection.

Q9: How do you handle warranty claims for products sold in Portugal?
A: 2-year warranty. Defective units within warranty are replaced in the next shipment at no charge. For time-sensitive replacements, we can air-freight replacement units to Lisbon within 48 hours.

Q10: Can you help with product registration / local certification in Portugal?
A: We provide all required documentation (EN14604 / ETL / CB) and have experience supporting partners in Portugal through local fire authority registration. Contact wanlinfirecontrol@163.com for a compliance checklist specific to Portugal.

Q6: What payment terms do you offer for new partners in Portugal?
A: For first orders: 30% deposit, 70% before shipment. After 2+ successful orders, we can offer T/T 30/70, LC at sight, or open account terms for established partners.

Q7: What incoterms do you support for shipment to Lisbon?
A: EXW, FOB Shanghai/Shenzhen, CIF Lisbon, DDP Lisbon. For DDP shipments, we manage all customs and last-mile delivery — you receive goods ready for sale.

Q4: Can I get a sample before placing a bulk order?
A: Yes. Contact wanlinfirecontrol@163.com. Sample ships via DHL/FedEx (3–5 days to Lisbon). The sample cost is fully deductible from your first bulk order.

Q5: Can you do private label / OEM branding for the Lisbon market?
A: Absolutely. OEM branding (packaging + logo + manual) starts from 500 pcs. Full private label including custom firmware and APP branding starts from 1,000 pcs. We sign an NNN agreement to protect your brand in Portugal.

Q3: What is the lead time for 1,000 pcs of WL-KD400 shipped to Lisbon?
A: Standard stock: 15–20 days. OEM/custom: 30–45 days. For urgent orders, we maintain safety stock of popular models for 7-day express dispatch.

Still Have Questions?

Our export team in China responds within 24 hours to all inquiries from Lisbon, Portugal.

Export Service Hotline: +8613261677119

Email: wanlinfirecontrol@163.com

Website: www.wanlinfire.com

Published Date

2026-06-19

Contact

Export Service Hotline: +8613261677119

Email: wanlinfirecontrol@163.com

Website: www.wanlinfire.com